In the Get Help app, type Troubleshoot BSOD error.įollow the guided walkthrough in the Get Help app. If none of those steps help to resolve your Blue Screen error, please try the Blue Screen Troubleshooter in the Get Help app: Designed to be as simple as possible, Microsoft Safety Scanner runs a wizard that guides. Simply download it and run a scan to find malware and try to reverse changes made by identified threats. You can also try getting the latest updates with Windows Update, help from other sources, or restoring Windows to an earlier point in time. Microsoft Safety Scanner is a scan tool designed to find and remove malware from Windows computers. For more info, see Start your PC in safe mode in Windows. If you're having trouble restarting, you can start your PC in safe mode. If you added new hardware to your PC before the Blue Screen error, shut down your PC, remove the hardware, and try restarting. ![]() These errors can be caused by both hardware and software issues. You might see a message that says, "Windows has been shut down to prevent damage to your computer" or a similar message. ![]() Blue Screen errors (also sometimes called black screen errors or STOP code errors) can occur if a serious problem causes Windows to shut down or restart unexpectedly.
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